Refund policy

At S&A Designs, each order is made with care, and many of our products are customized or personalized specifically for you. Please review all order details carefully before completing your purchase.

Custom & Personalized Items
Due to the personalized nature of our products, custom and personalized items are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or there was an error made by S&A Designs.

Please double-check all names, spelling, colors, sizes, designs, and other personalization details before submitting your order. We are not responsible for errors in information provided by the customer.

Non-Custom Items
For eligible non-personalized items, please contact us within 7 days of delivery if you would like to request a return. Items must be unused, unworn, and in their original condition. Returns must be approved before being sent back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery at SADesigns01@outlook.com. Please include your order number and photos showing the issue so we can make it right.

Refunds
Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund after it has been issued.

Cancellations
Because we may begin working on custom orders shortly after they are placed, cancellations are not guaranteed. Please contact us as soon as possible if you need to request a cancellation. Once production has begun, a custom or personalized order cannot be canceled.

Questions about an order or return? Contact us at SADesigns01@outlook.com.